Shipping policy

Shipping

Calerinelle
Jan Frederik Burkhart
Starstraße 52, 14532 Stahnsdorf, Germany
Email: info@calerinelle.store
Phone: +49 9961106352

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Awnings and parasols

Cassette and electric awnings and the freestanding awning are heavy and long and ship on a pallet; large parasols ship boxed. Delivery is kerbside: the carrier brings it to the nearest accessible hard standing, not into the garden. A wide awning is long and needs two people and a secure wall to fit. Cleaning kits, winders and repair tape ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.