Refund policy

Returns & Refunds

Calerinelle
Jan Frederik Burkhart
Starstraße 52, 14532 Stahnsdorf, Germany
Email: info@calerinelle.store
Phone: +49 9961106352

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@calerinelle.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a wall awning that has been fixed and wired in cannot be returned under the right of withdrawal. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Fading and weathering of canopy fabric over time are normal and not defects. Wear parts such as fabric, arms, motors, sensors, LED units and winder gears wear with use and are stocked as spares. Damage from leaving an awning or parasol out in wind beyond its limit, or from poor wall fixing, is not a warranty defect.